Duration: Half Day

Maximum Delegates: 12

Course Overview – This workshop will identify how a manager or team leader communicates in the workplace. Do they use the best method to communicate, and do they communicate at the right time? Delegates go on a journey of cascading information to their staff in order to improve performance and relationships with their customers.

This workshop provides a framework which will allow delegates to share experiences and explore their communication methods, and create a personal action plan to implement these new skills and use their time to maximum effect.

What’s covered?

  • Delivering the ‘Right’ message, to the ‘Right’ person, in the ‘Right’ manner at the ‘Right’ time

  • Effective communication

  • PESOS – This is your opportunity to explore this coaching model and identify how to give immediate coaching, as and when it’s needed. PESOS will prepare you to walk the walk & talk the talk & implement your learning, back in the workplace, for maximum results